Privacy Policy

Introduction

GoNGo is committed to protecting the privacy of our users. This policy explains what information we collect, how we use it, and why — so you can use our services with confidence.

By using gongo.vn or any of our services, you agree to the terms described here. If you do not agree, please stop using our website.

Information We Collect

We may collect the following personal information when you use our services:

• Full name
• Email address
• Phone number
• Passport details (for visa applications)
• Flight and travel information

We also collect non-personal data such as browser type, device, and IP address to help improve our website.

How We Use Your Information

• To process your visa application or Fast Track booking
• To send you order confirmations and service updates
• To respond to your inquiries and support requests
• To improve our website and services
• To prevent fraud and ensure security

Sharing Your Information

We do not sell your personal information. We may share it with trusted third-party providers (such as payment processors or government visa portals) only as required to complete your service — and never for marketing purposes without your consent.

Cookies

Our website uses cookies to improve your browsing experience. You can disable cookies in your browser settings, though some features may not work as intended.

Data Retention

We retain your personal data only as long as necessary to fulfill your service or meet legal obligations. You may request deletion of your data at any time by contacting us.

Your Rights

You have the right to access, correct, or delete your personal data at any time. To make a request, contact us at suport@gongo.vn. We aim to respond within 30 days.

Security

We take reasonable measures to protect your information from unauthorized access. However, no internet transmission is 100% secure — please use our services at your own discretion.

Children's Privacy

Our services are not directed at anyone under the age of 18. We do not knowingly collect data from minors. If you believe we have, please contact us immediately.

Changes to This Policy

We may update this policy from time to time. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.